Client Care
Returns
We want you to feel confident ordering from us. If you need to return an item, review the information below and contact client care before sending anything back.
01 / CHECK
Review the item
Keep your order details and check the return conditions that apply to the product.
02 / CONTACT
Start the request
Contact us with your order number and reason for the return before sending the parcel.
03 / FOLLOW
Use the instructions
Wait for return instructions and package the item securely as directed.
Before returning
- Keep your order details and proof of purchase.
- Products should be returned in the condition required by applicable return rules.
- For fragrance and beauty products, do not open or use an item if you intend to return it, subject to applicable consumer-law exceptions.
How to start
- Contact client care with your order number and reason for the return.
- Wait for return instructions from the team.
- Package the item securely and follow the instructions provided.
Refunds
Once a return is received and checked, the refund process follows the applicable return terms and payment method. Timing can vary by payment provider.
Need clarification?
If you are unsure whether an item qualifies, contact us before sending it back.
Let's make the next step clear.
Contact client care with your order number before sending a return.
Contact Client Care